Answered on: June 10, 2019

Client

Where is pick up for this Van at Queenstown Airport?

Agent

It will say at the right hand side of each car photo, for example "In Terminal" or "Shuttle bus" etc. So you can choose yourself. The website displays information in real-time so what you see is what they have. Normally vehicles that carry 11 or 12 are considered private hire.

Agent

So if the website displays eight or nine seater then that is the maximum in that location based on your search criteria.

Client

Yes...but was confused as the number of passengers displayed was 8 but van is 11 seater...we are 11 people so I wasn't really sure which van to choose.

Agent

Well normally there is a small icon to say how many passengers and how much luggage will fit. If it says eight then it is eight but if you know that the vehicle is 11 then go ahead and make a reservation.

Agent

I can now see what you say, you are referring to the Hyundai iMax. It is officially a 8 seater.

Client

No...I am looking at the Toyota HiAce 11 seater but displays 8 passengers...and pick up is in terminal.

Agent

I do see Toyota HiAce 11 seater now as well. You better book it directly, as you can cancel the booking at NO cost up to 24 hours prior to pick up. Just to secure that car and rental price.