Useful Information

Fuel policy

The car rental provider will provide you with a specific level of fuel and you will need to return the vehicle with the same level. Please make sure you check the level reading when you pick up the car.

Missing fuel will be charged on your return. The price per litre charged by the rental agent may be significantly higher than the price at the local service station.

Fuel charges are payable at the rental desk unless otherwise stated in the Included in the Price section.

Deposit and Credit card Information

The car hire company will require a deposit amount of AUD 3000.00 excluding tax at pick-up. This deposit will be returned at the end of the rental, as long as all conditions have been met.

Car rental provider accepts credit cards to pay for costs, excess and deposits at the counter. The main driver of the car rental contract must be the cardholder of one of the following valid credit cards: MasterCard and VISA.

Car rental provider does not accept payment by Cash, American Express, Postepay, Visa Electron, any Debit Card (Including MasterCard or Visa), Prepaid Credit/Debit Card or Diners.

In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

Travel Restrictions

ADDITIONAL DRIVERS: 12.10 AUD per day.

BABY SEATS/BOOSTER SEATS: 6.05 AUD per day with a Maximum charge of 66 AUD.

GPS: The cost of GPS is 6.05 AUD per day with a maximum of 66 AUD.

Extra KM: Toyota Commuter (XVAR) only has 200km per day and extra km cost 0.22 AUD.

Please note: The price of optional extras (including equipment, fuel and insurance) is subject to location fees and local taxes (GST) and can change without notice. The optional extras (equipment) are subject to availability and payable at the counter.

Other Information

• East Coast is off airport and a free shuttle bus service will be provided on arrival. Please see your rental voucher for details.

• Traffic fines, sanctions and judicial costs related to traffic violations or law and tolls are not included in the rental cost.

• EastCoast is not obliged to keep your booking or keep the office open in the event that you do not arrive at the allocated pick up time. If you experience an unexpected delay on the day of the pick-up, please contact the local office.

• East Coast and CarTrawler do not provide refunds for vehicles returned early.

• The vehicles displayed and models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make, model or traction of the rental vehicle will be the same as the vehicle displayed on our website.

• Voucher: A printed version of your rental voucher must be produced upon arrival at the rental desk. Failure to present the voucher means the car rental agent may charge you at the local rates. Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle. If you do not present the required documents, the documentation is not valid or you do not have enough funds or credit limit on your credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed.